Risk & Escalations
High-risk work, blocked items and SLA breaches in one view.
Restricted / High-risk
3
Medical payrolls
2
Tax-dependent
4
SLA breached queries
5
Client-sensitive
3
External portal blockers
5
Data risk flags
2
Active escalations
Owner, severity, ageing, next step
| ID | Job | Client | Type | Severity | Owner | Ageing | Status | Next step |
|---|---|---|---|---|---|---|---|---|
| ESC-201 | JOB-2040 | Albion Medical Group | Medical payroll | High | Aisha Khan | 1.2 d | Open | Manager sign-off |
| ESC-202 | JOB-2049 | Oakstone Manufacturing | Tax dependency | High | Daniel Hughes | 3.2 d | Awaiting specialist | Tax computation review |
| ESC-203 | JOB-2043 | Crescent Property Holdings | Complex HMRC interpretation | Medium | Daniel Hughes | 2.7 d | Open | HMRC clarification |
| ESC-204 | JOB-2068 | Albion Medical Group | Client-sensitive query | High | Sarah Mitchell | 7.0 d | Awaiting client | Senior follow-up |
| ESC-205 | JOB-2057 | Westmere Care Services | Medical payroll | High | Aisha Khan | 1.4 d | Open | Enhanced review |
| ESC-206 | JOB-2042 | Thames Retail Partners | SLA breach | Medium | Sarah Mitchell | 11.0 d | Open | Resolve evidence gap |