Quality Scorecard
First-time-right, rework, exceptions and the training feedback loop.
First-time-right
84%
+3 pts
Rework rate
11%
-2 pts
Review exception
9%
Offshore quality score
92
Training actions
7
Repeat issue rate
4%
First-time-right trend
Top recurring issue types
Training actions
Closing the loop from review back into team capability
| Action | Issue | Source | Assignee | Due | Status | Evidence |
|---|---|---|---|---|---|---|
| TR-014 | NI category mismatch | Review JOB-2057 | Priya Menon | 2026-05-22 | In progress | Knowledge note v2 |
| TR-015 | Disclosure completeness | Review JOB-2052 | Ravi Nair | 2026-05-25 | Open | — |
| TR-016 | Pension submission evidence | Reopened Q-1053 | Priya Menon | 2026-05-18 | In progress | Checklist update |
| TR-017 | VAT box reconciliation | Review JOB-2046 | Ravi Nair | 2026-05-30 | Open | — |