PA
EM

Query Centre

Service Manager view — every query typed, owned, aged and resolved.

Open queries
19
SLA breached
5
Avg ageing
3.3d
Awaiting client
7
Awaiting UK
5
Awaiting specialist
4
Reopened
1
QueryJobClientServiceTypeOwnerNext actionRaisedAgeingSLA dueStatus
Q-1046JOB-2044Silverline LogisticsPayrollApproval delaySilverline LogisticsSarah Mitchell2026-05-065.1 d2026-05-09Awaiting client
Q-1049JOB-2048Westmere Care ServicesYear-End AccountsMissing data / documentWestmere Care ServicesSarah Mitchell2026-05-056.0 d2026-05-08Awaiting client
Q-1052JOB-2068Albion Medical GroupYear-End AccountsClient clarificationAlbion Medical GroupSarah Mitchell2026-05-047.0 d2026-05-07Awaiting client
Q-1053JOB-2042Thames Retail PartnersPayrollSubmission / evidence issueSarah MitchellSarah Mitchell2026-04-3011.0 d2026-05-03Reopened
Q-1057JOB-2065Westmere Care ServicesYear-End AccountsApproval delayWestmere Care ServicesSarah Mitchell2026-05-038.1 d2026-05-06Awaiting client